Provide The Service Your Customers Are Seeking
Outstanding customer service rests on the ability of a service provider to connect authentically with their customer. In today’s marketplace with numerous outstanding products, customer service can be the differentiator. It is therefore crucial to have people who can connect authentically with your customers. This is not accomplished by simply prescribing a list of behaviors. Rather, service providers must embody an understanding of their customers’ wishes and be able to work in the moment with your customers’ reactions.
The Human Element in Customer Service is ideal for any organization focused on developing and understanding the user experience. It will teach your people to read and understand the experiential dynamics of the provider-customer relationship and empower them to do the things that will help your customers feel paid attention to, capable, and genuinely liked. This is not about technique, but rather is an experience built on a scientifically validated theory of human behavior and motivation. Your people will learn to apply principles through experience and reflection, giving them the visceral knowledge they need to be successful in any customer interaction.
Doesn’t Every Customer Deserve the Best?
It’s Time to Get Real
Consistently deliver the outstanding authentic experience today’s customer demands.
Set Your Team Up for Successful Service
Equip your team with a profound understanding of what customers need to feel valued & appreciated.
Better Customer Service = Bigger Bottom Line
Improving customer service is the most cost-effective way to boost organizational performance.
Results That Last
Sustained improvement happens because your team will truly enjoy providing superior customer service.
Learn More About The Human Element In Customer Service
Discover how to apply The Human Element methodologies to create customer loyalty.
Become a Practitioner of The Human Element in Customer Service:
Train teams to provide the best in customer service! Ideal for coaches, consultants, and leaders.
March 12 - 13 2018
The Human Element In Customer Service (Impact Client) Practitioner Licensing Program
Request a Private Program
The Schutz Company is pleased to provide in-house programs at your location.
For more information on how you can host a program for your organization’s internal use please contact us.