Improving Patient Satisfaction at a Large Specialty Hospital in New York City
Organization: A large specialty hospital in New York City Issue: Patient satisfaction, as measured by Press Ganey, one of the top two satisfaction measurement companies in healthcare, was below standards in the area of “person cleaning the [patient] room” (Environmental Services personnel). Patient satisfaction scores were tied to performance evaluation for managers. Efforts to make … Continued
Turnaround of Boutique Resort & Spa to Multiple Award-Winning Employer of the Year Organization
Natasha and members of the Brentwood Bay staff share their experiences using The Human Element approach for anyone interested in creating a better workplace atmosphere and improving staff retention. This is an insider’s view of successful and meaningful culture change. Organization: Brentwood Bay Resort and Spa, an award-winning, 5-star oceanfront boutique luxury resort, located on … Continued
Conscious Co-Creation—A Step Beyond Collaboration
I recently had the pleasure of speaking with Scott Winter about the concept of Conscious Co-Creation and how it is made possible with The Human Element®. In our discussion, we started by establishing that Conscious Co-Creation doesn’t just happen. It requires a readiness to change, dedication to self-awareness, and an ever-increasing effort to eliminate our … Continued
Self-Esteem, Part III: How Can I Increase My Self-Esteem?
If an organization, or anyone, can’t increase my self- esteem, how can I do it myself? Five methods are described here for beginning a process of improving self-esteem. 1. Affirmations The first approach is at the behavior level. Although it does not get at the root of low self-esteem, it is helpful to practice … Continued
Self-Esteem, Part II: How Can An Organization Make Use of Self-Esteem?
Here is a new twist on an old saying: If I give a hungry woman a fish, she won’t be hungry. If I teach her how to fish, she’ll never be hungry. But, if I create conditions within which she teaches herself how to fish, she’ll never be hungry and she may have enhanced self-esteem. … Continued
Self-Esteem, Part I: What is Self-Esteem?
Self-esteem is the feeling I have about my self-concept. When what I want for myself matches what I perceive myself to be, I have a positive self-concept, which in turn helps me feel as alive, self-determining, self-aware, significant, competent, and likable as I want to be. Self-esteem comes from successfully choosing to be the type … Continued
Assumptions of The Human Element Approach
The key principles of The Human Element—truth, choice, and awareness—when applied, change many of our common beliefs about the way people work. These new assumptions can have a profound effect on our work, our relationships, and our lives. Self-Esteem Common belief: Focusing on self-esteem, per se drains energy from productive work. Feel-good activities should be … Continued
Attitude Adjustments: Don’t Change People, Inspire Them!
In part 6 in our series on corporate culture and attitudes, we established that coping with our fears allows us to form continuous positive attitudes. But how do we get everyone to master their fears and change their attitudes? Not everybody is going to do this, right? Maybe not. But, maybe more will than you … Continued
Attitude Adjustments: Mastering Coping
We left off in Part 5 of our series on corporate culture and attitudes discussing how imperative coping is when we are seeking to adjust attitudes and quit the blame game. But mastering coping doesn’t happen overnight. Nor do we learn to cope in moments of crisis. Instead, we must learn ahead of time so … Continued
Attitude Adjustments: Coping is the Cure
In our last installment in our series on attitudes in the workplace, we explored how corporate cultures free of blame are much more pleasant and productive. So then why we do we blame at all? Often, we claim that we blame others in the name of justice or fairness. Sometimes we blame others because we … Continued