Six Building Blocks to High Performing Teams
In the 1960s, when trainers and consultants first became involved in team building, T-groups and simulations were enthusiastically endorsed as a way of teaching teamwork to teams. T-groups soon fell by the wayside because they frequently became overly personal and participants felt threatened by negative feedback. Simulations on the other hand remained popular because they … Continued
How Do You Define Success?
Success can mean different things to different people, but no matter how we define it, we all want to feel successful in life. Listen in as Ethan Schutz shares his experiences with success with Jeff Baietto of InJoy Success Podcast.
Creating Psychological Safety
A common definition of psychological safety is: a shared belief among members of a team that the atmosphere is safe for interpersonal risk taking—the feeling of being able to be open in a group without fear of being embarrassed, marginalized, or punished in some way. Our definition of psychological safety is: an understanding among members of … Continued
Can You Hear Me Now?
2020-06-18 Listening from The Schutz Company (TSC) on Vimeo. We listen, but we don’t always hear. In this video, Ethan Schutz and Lorin Gold share advice for expanding communication through improving your listening skills.
The Stories We Make Up
Believe it or not, we are all amazing storytellers. Without even noticing, we make up brilliant stories every day. Most of the time, we don’t even notice we are doing this because our stories look to us like reality. Let me give you an example. I started my career in architecture. As a young draftsman, … Continued
Compassion is Seeing Past Someone’s Anger or Frustration to Their Fears
I was surprised when she raised her voice and spat, “I know that!” I thought I was being helpful by telling her how the system worked. My first impulse was to explain and make my point that I didn’t know if she knew or not. After all, how would I know? But before I opened … Continued
Life Hack — Getting in the Driver’s Seat
Anytime I find myself complaining, I stop. Complaining just means that I am blaming other people or my circumstances for my situation. While this might be fun (let’s be real), it solves nothing. Sometimes the path ahead or solutions to my problems are difficult to find or seem impossible. For example, I was recently involved … Continued
The New Mindset
Mindset It should have been pretty straightforward. The team was putting together a roll out plan for a new product. The team had done this before a few times for other products and they had their previous work to draw upon. The team needed to put together a draft, review it, make any changes that … Continued
Breaking the Productivity Barrier with Life Orientations™
A Few Simple Skills for Individuals and Teams The last 50 years have seen many remarkable breakthroughs in technology, but the question remains: have we made comparable progress in human productivity? As managers and training professionals, we are still charged with the responsibility of boosting the productivity of individuals and teams. To do so, I … Continued
Improving Patient Satisfaction at a Large Specialty Hospital in New York City
Organization: A large specialty hospital in New York City Issue: Patient satisfaction, as measured by Press Ganey, one of the top two satisfaction measurement companies in healthcare, was below standards in the area of “person cleaning the [patient] room” (Environmental Services personnel). Patient satisfaction scores were tied to performance evaluation for managers. Efforts to make … Continued