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6 Ways to Optimize Performance Through Openness & Accountability

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Turnaround of Boutique Resort & Spa to Multiple Award-Winning Employer of the Year Organization

Author:
Lorin Gold
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Organization: Brentwood Bay Resort and Spa, an award-winning, 5-star oceanfront boutique luxury resort, located on Vancouver Island, Canada. Issue: Natasha Richardson was hired as General Manager to turn around the resort and to change brand caché for potential guests. Employee turnover was at an all-time high of 72%, and the reputation amongst locals was as … Continued

Attitude Adjustments: Don’t Change People, Inspire Them!

Author:
Ethan Schutz
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In part 6 in our series on corporate culture and attitudes, we established that coping with our fears allows us to form continuous positive attitudes. But how do we get everyone to master their fears and change their attitudes? Not everybody is going to do this, right? Maybe not. But, maybe more will than you … Continued

Attitude Adjustments: Mastering Coping

Author:
Ethan Schutz
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We left off in Part 5 of our series on corporate culture and attitudes discussing how imperative coping is when we are seeking to adjust attitudes and quit the blame game. But mastering coping doesn’t happen overnight. Nor do we learn to cope in moments of crisis. Instead, we must learn ahead of time so … Continued

Attitude Adjustments: Coping is the Cure

Author:
Ethan Schutz
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In our last installment in our series on attitudes in the workplace, we explored how corporate cultures free of blame are much more pleasant and productive. So then why we do we blame at all? Often, we claim that we blame others in the name of justice or fairness. Sometimes we blame others because we … Continued

Attitude Adjustment: Nobody Wins the Blame Game

Author:
Ethan Schutz
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“Everything can be taken from a man but one thing: the last of the human freedoms—to choose one’s attitude in any given set of circumstances, to choose one’s own way.” — Victor Frankel, survivor of a Nazi concentration camp, Man’s Search for Meaning Attitude is the lubricant that makes our organizations hum. When we have … Continued

Attitude Adjustment: Start with Yourself

Author:
Ethan Schutz
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In our last installment, we discussed the role of the Behavior Police and the fact that their presence can hinder productivity and have a negative effect on your company culture. Moving forward efficiently requires an alternate approach. Returning to our example of the healthcare organization in the process of launching a new facility, we find … Continued

Attitude Adjustment: Look Out for the Behavior Police

Author:
Ethan Schutz
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In our last installment, we began discussing the impact attitudes have on company culture and employee performance during stressful, high-pressure situations. Our examination of a health care organization’s process as they launch a new facility revealed that everyone has an attitude – leadership and employees alike – and that there are several types of negative … Continued

Attitude Adjustment: Maximizing Potential and Solving Problems

Author:
Ethan Schutz
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It’s a classic dilemma: the situations where you and your team need to perform at your best – high pressure, high performance business growth scenarios – are inherently stressful, which leads to negative attitudes that slow productivity, stifle creative thinking, and make hitting target goals and objectives much more difficult. It doesn’t have to be … Continued

Medical Eye Center Doubles its Growth with an Accountable Work Culture

Author:
Lorin Gold
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Growth is exciting and motivating for your employees, but what happens to your work culture when growth slows? Often, employee engagement suffers. When faced with these circumstances, Medical Eye Center introduced a crucial Human Element® based methodology at the upper level of the company, resulting in a reinvigorated work culture and astonishing retention rates. Organization: … Continued

Trust and the Bottom Line: Part Five

Author:
Ethan Schutz
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Category:

Building, Restoring, and Maintaining Trust: Examining the Process Having articulated the value of trust in the workplace, examined the root causes of trust issues, and performed a preliminary exploration of what’s necessary to build trust, it is time to turn our attention to the process of building, restoring, and maintaining a company culture of trust. … Continued