Compassion is Seeing Past Someone’s Anger or Frustration to Their Fears
I was surprised when she raised her voice and spat, “I know that!” I thought I was being helpful by telling her how the system worked. My first impulse was to explain and make my point that I didn’t know if she knew or not. After all, how would I know? But before I opened … Continued
Life Hack — Getting in the Driver’s Seat
Anytime I find myself complaining, I stop. Complaining just means that I am blaming other people or my circumstances for my situation. While this might be fun (let’s be real), it solves nothing. Sometimes the path ahead or solutions to my problems are difficult to find or seem impossible. For example, I was recently involved … Continued
The New Mindset
Mindset It should have been pretty straightforward. The team was putting together a roll out plan for a new product. The team had done this before a few times for other products and they had their previous work to draw upon. The team needed to put together a draft, review it, make any changes that … Continued
Breaking the Productivity Barrier with Life Orientations™
A Few Simple Skills for Individuals and Teams The last 50 years have seen many remarkable breakthroughs in technology, but the question remains: have we made comparable progress in human productivity? As managers and training professionals, we are still charged with the responsibility of boosting the productivity of individuals and teams. To do so, I … Continued
Improving Patient Satisfaction at a Large Specialty Hospital in New York City
Organization: A large specialty hospital in New York City Issue: Patient satisfaction, as measured by Press Ganey, one of the top two satisfaction measurement companies in healthcare, was below standards in the area of “person cleaning the [patient] room” (Environmental Services personnel). Patient satisfaction scores were tied to performance evaluation for managers. Efforts to make … Continued
Turnaround of Boutique Resort & Spa to Multiple Award-Winning Employer of the Year Organization
Natasha and members of the Brentwood Bay staff share their experiences using The Human Element approach for anyone interested in creating a better workplace atmosphere and improving staff retention. This is an insider’s view of successful and meaningful culture change. Organization: Brentwood Bay Resort and Spa, an award-winning, 5-star oceanfront boutique luxury resort, located on … Continued
Conscious Co-Creation—A Step Beyond Collaboration
I recently had the pleasure of speaking with Scott Winter about the concept of Conscious Co-Creation and how it is made possible with The Human Element®. In our discussion, we started by establishing that Conscious Co-Creation doesn’t just happen. It requires a readiness to change, dedication to self-awareness, and an ever-increasing effort to eliminate our … Continued
Self-Esteem, Part III: How Can I Increase My Self-Esteem?
If an organization, or anyone, can’t increase my self- esteem, how can I do it myself? Five methods are described here for beginning a process of improving self-esteem. 1. Affirmations The first approach is at the behavior level. Although it does not get at the root of low self-esteem, it is helpful to practice … Continued
Self-Esteem, Part II: How Can An Organization Make Use of Self-Esteem?
Here is a new twist on an old saying: If I give a hungry woman a fish, she won’t be hungry. If I teach her how to fish, she’ll never be hungry. But, if I create conditions within which she teaches herself how to fish, she’ll never be hungry and she may have enhanced self-esteem. … Continued
Self-Esteem, Part I: What is Self-Esteem?
Self-esteem is the feeling I have about my self-concept. When what I want for myself matches what I perceive myself to be, I have a positive self-concept, which in turn helps me feel as alive, self-determining, self-aware, significant, competent, and likable as I want to be. Self-esteem comes from successfully choosing to be the type … Continued