Head of Client Engagement & Support
As co-owner of The Schutz Company, Lorin Gold is the Head of Client Engagement & Support at The Schutz Company. She nurtures and supports The Human Element® and LIFO® professional communities, working to grow the network of practitioners and partners in over 30 countries. A sought after consultant and executive coach, she engages with companies and individuals to transform their performance by reinvigorating their culture and leadership abilities.
In addition to being the Head of Client Engagement & Support at The Schutz Company, Lorin is active as an independent coach and consultant in a growing, fuller capacity. An enthusiastic believer in the power of change, she is a Licensed Human Element Practitioner®, she is also certified in The Human Element in Customer Service™, LIFO® as well as MBTI, Thomas Kilman Confict Instrument, PEAT, Leo Pusateri’s Value Proposition Ladder, and has trained at the International Center for Cooperation and Conflict Resolution (ICCCR) at Teachers College in New York.
As a performance consultant at UBS, she consulted, coached, and trained financial advisor and branch management teams to implement firm-wide change from an individual orientation to a team-based client service strategy. Lorin trained and consulted with over 200 teams in business development and communication skills as well as coached branch managers in advanced communication and business strategy. This work resulted in teams with 19% higher revenue growth and 9% higher asset growth than the firm average.
Lorin began her career working in adult education and at One To World (formerly Metro International) a not-for-profit organization specializing in collaborative work with international university students and Fulbright scholars. Lorin’s notable work experience in the international and cultural disciplines include: management of Global Classroom, a United Nations aligned program that trained international students to go educate children and teens about their countries and cultures in New York City public schools, and her development and direction of the International Student Leadership Network, an annual program that brought together U.S. and international students to learn about leadership, teamwork, and project management through monthly workshops, action learning projects, and annual retreats. After obtaining a Masters Degree in Organizational Psychology from Columbia University, Lorin transferred her work to the for-profit sector.
Lorin’s combined education and experience in the not-for-profit and for-profit sectors has made her an increasingly sought after consultant and coach. Nothing inspires her more than working with leaders and teams to create authentic organizations for positive change in the world.