Harness the Power of The Human Element
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March 12 - 13, 2018

The Human Element In Customer Service (Impact Client) Practitioner Licensing Program

Details:

Led by Gary Copeland and Monique Sellès in English, this accelerated program will prepare you to use aspects of The Human Element methodology related to client management and customer service. It will deepen your understanding of the fundamentals embedded in the Impact Client workshop and strengthen your ability to transmit this learning to others.

Prerequisites:

The Human Element Course Completion

Who Should Attend:

Licensed Human Element Practitioners, People who have completed the Customer Impact Program in France (2 days, including Element B)

Key Takeaways
  • Become licensed to use and deliver the Impact Client Program.
  • Gain a deep understanding of client motivation in decision making and customer loyalty.
  • Develop skills in handling client complaints, dealing with difficult customers and one-on-one communications.
  • Acquire skills in advanced classroom teaching methodologies such as guided imagery, non-verbal activities and using role simulations.
Location:

Paris, France


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